SurveyMonkey

Get Quick Insights with Analyze with AI

Beta feature: Analyze with AI is only available to some customers at this time. This feature only works with surveys created in English.

Analyze with AI helps you find key insights and trends in your survey data by responding to your questions with charts and insight summaries. 

With Analyze with AI, you can:

  • Uncover insights based on responses, timeframes, and more in seconds
  • Ask for comparisons, or information about specific segments
  • Visualize data points based on your results
  • Export and share any charts that Analyze with AI creates for you

How it works: Analyze with AI helps you segment, summarize, and visualize your survey responses to quickly gather insights. It doesn’t modify anything in your survey, such as applying filters to responses on the page, editing charts, or building dashboards. It draws insights from all of your results, regardless of any filters you’ve applied.

What it can analyze: Analyze with AI can analyze these question types and data:

  • Multiple choice
  • Checkbox
  • Dropdown
  • NPS
  • Star Rating
  • Comment Box*
  • Single Text Box*
  • Basic demographic information (for surveys sent via SurveyMonkey Audience)

*How to analyze Comment Box and Single Text Box: Analyze with AI can only analyze open-ended text responses if they’re tagged. Analyze with AI supports existing tags that you’ve created via Sentiment Analysis, Thematic Analysis, rule-based tagging, or manual tagging

Analyze with AI is available for surveys that meet these requirements:

  • The survey questions are written in English
  • Your survey has fewer than 10,000 responses
  • Analyze with AI can’t answer questions about your account or offer product support.
  • Analyze with AI can’t answer questions about logic, advanced branching, or piping that have been applied to your survey. The feature may not be able to answer questions about complex custom variables or custom data added to your collectors.
  • Analyze with AI can’t answer questions about “Other” textbox responses from Multiple Choice, Checkboxes, and Star Rating Scale question types.

Certain survey use cases are not permitted—for details, please see SurveyMonkey's Acceptable Uses Policy, as well as additional third party provider usage policies, and acceptable use and conduct policies

Analyze with AI uses the Azure OpenAI service or OpenAI to deliver insights. When you use Analyze with AI, your survey questions and answer options are sent to the Azure OpenAI service or OpenAI to generate insights about your survey. Individual survey responses and metadata submitted to your survey aren’t shared with the Azure OpenAI service or OpenAI when using Analyze with AI. Your content isn’t used to train these third party providers’ models.

Don’t include sensitive or personal information in your questions – you are responsible for the information you enter in Analyze with AI. Analyze with AI’s answers may have limitations based on the survey data or how you phrased your questions. Review the results carefully. Use of this feature is subject to additional terms, as described in our Service-Specific Terms.

To use Analyze with AI:

  1. Go to the Analyze Results section of your survey.
  2. If you want to analyze open-text questions from your survey, make sure to tag text responses. You can use Sentiment Analysis, Thematic Analysis, rule-based tagging, or manual tagging.
  3. Select Analyze with AI in the top right corner of the Question Summaries page.
    If you don’t see the Analyze with AI option, the feature isn’t available for your survey or account.
  4. Accept the terms and conditions.
  5. Type your question, or select View suggestions and select a suggested question.
  6. Select Send to ask your question.

Analyze with AI provides a text explanation in each answer. Some answers include a chart or table. Hover over the info icon below the chart to learn how Analyze with AI got this result. You can also see the survey questions that Analyze with AI used for its answer.

You can rate the answer to let us know if it was helpful or accurate. Select the thumbs up or thumbs down button to rate the answer. You can also leave a comment about your negative rating or submit your feedback via the feedback form. 

Your ratings help us improve Analyze with AI and provide more relevant answers in the future.

Here are a few tips to improve the answers you get from Analyze with AI. Expand the dropdowns to learn more about each tip.

  • Use the terms “responses” and “respondents” carefully
  • Use terms and concepts from your survey
  • Be specific
  • Avoid general questions
  • Use clear and direct language
  • Quantify when possible
  • Ask for comparative analysis
  • Focus on actionable insights
  • Consider the data breakdown you need
  • Seek clarifications on anomalies
  • Ask a different question when you get the wrong result