BETA FEATURE: This feature is in beta. Contact your CSM for more information.
If you plan to use a 3rd party integration with your SurveyMonkey CX account, like Salesforce, read on to understand how the CX survey export feature works.
The CX survey export feature enables users to export CX surveys and data to a "core" SurveyMonkey account. From there, you can use the SurveyMonkey for Salesforce Integration, API, or other integrations we offered on the core SurveyMonkey platform. Here's a list of all integrations available: www.surveymonkey.com/apps.
(If you'd like to sync to core SurveyMonkey in order to utilize the API, contact your CSM or firstname.lastname@example.org for more documentation.)
When you export a survey that has collected responses from CX, the survey design is exported to your SurveyMonkey account but response data is paused. We do this so you can set up any integrations for your CX survey in SurveyMonkey core before response data comes over.
The 3rd party integration will only sync responses that are collected after the setup of the integration.
Because the 3rd party integration needs to be set up in SurveyMonkey before syncing data, we strongly recommend reaching out to your CSM to complete the below steps together. Here's a guide for the order of operations in setting up a sync to core SurveyMonkey:
Note: the sync to SurveyMonkey core is only available on some plans. Reach out to your CSM or to email@example.com to see if it's available for you.
Step 1: Connect your CX account to your SurveyMonkey account:
Step 2: Select a Survey to Export to CX
Step 3: The survey appears in your core SurveyMonkey account
Step 4: Configure integrations on the core SurveyMonkey end
Step 5: Enable response collection in CX