CX: Pausing & Closing Surveys


CX: Pausing & Closing Surveys

SURVEYMONKEY CX:SurveyMonkey CX is another SurveyMonkey product that helps increase customer loyalty. If you're interested in learning more, contact sales.

Pausing or closing a survey will block data collection by preventing access to any surveys that have been sent.

Pausing a survey will simply put it on hold--invitations scheduled will still be sent, but it won't be possible to access the survey from them.

Closing a survey will delete any scheduled invitations.

You can un-pause or re-open a survey at anytime.

To pause or close a survey:

Once the survey has launched, go to Setup, then Advanced:

Go to Survey Name and Status. Under Status, choose either Pause or Close. Click Update when you're finished: