Email Invitation and Contact Limits
When sending messages through an Email Invitation collector or storing respondent information in Contacts, please be aware of the following sending, importing, contacts, and character limits.
Sending Limits
The number of messages you can send depends on your plan type.
|
Plan
|
Daily Sending Limit
|
|---|---|
| Free Plans | 1,000 messages per account |
| Paid Plans | 20,000 messages per account |
Once you reach the daily sending limit you won’t be able to send messages for 24 hours. You can still schedule messages for a later date and time.
Import Limits
You can import contacts to Contacts in two ways: by adding them as recipients to an Email Invitation or by importing them to Contacts.
| What | Limit |
|---|---|
| Total contacts in Contacts | 2,000,000 |
| Contacts per group in Contacts | 10,000 |
| Contacts per CSV | 10,000 (see formatting tips) |
| Contacts/recipients you can add to each Email Invitation collector | Free plan: 1,000 Paid plans: 10,000 |
| Contacts you can copy/paste manually |
1,000 at a time in the Send To field |
Character Limits
Email addresses used in Email Invitation and Contacts cannot contain the following characters:
| Symbol | Description |
|---|---|
| # | Pound or hashtag |
| & | Ampersand |
| * | Asterisk |
| $ € £ (etc.) | Monetary symbols |
| “ ” " " | Double quotes |
| < > | Angle brackets |
The number of characters per custom data field need to be under the following:
| Field | # of Characters |
|---|---|
| Email Address | 255 |
| First Name | 50 |
| Last Name | 50 |
| Custom 1 | 1,000 |
| Custom 2–6 | 100 |
HTML templates have the following limits per message:
| Field | # of Characters |
|---|---|
| Email Message | 16,000 |
| Subject Line | 255 |
| Header | 255 |
| Button | 255 |
Custom HTML and Plain Text templates can have 2MB of information per message.
Vanity domains can have up to 6 characters where the .com bit usually is.