m

Your SurveyMonkey Data

Jump to...

Data Retention & Restoration of Deleted Data

While you have a SurveyMonkey account—and potentially longer as required by applicable law—we retain data associated with your account. This includes survey data and personal information.

When an account downgrades from a paid plan, surveys and responses are retained. However, the free plan has a limited set of features, so you may run into restrictions unless you upgrade to a paid plan again.

The following sections describe who can delete data, how long it's retained, and whether it can be restored.

Deleting survey data from within your account

You can delete surveys and data from within your account. Once deleted from your account, the survey or data won’t be accessible and you may not be able to restore it. The deleted data is permanently removed from our system within 90 days.

Type of Data
How to Delete It
How to Restore It
QuestionsDeleting a QuestionRestoring Deleted Questions
ResponsesDeleting ResponsesRestoring Deleted Responses
SurveysDeleting a SurveyRestoring Deleted Surveys
Deleting your account

You can delete your account or survey data associated with it at any time. After deletion, the account is disabled immediately. It may be possible to restore the account if you contact us promptly. The deleted account and data will be permanently removed from our system within 90 days.

Deleting a user account in a team

The Primary Admin or Admin of a team can delete a user account from their team at any time. The user account, including all surveys and data within it, is disabled immediately. It may be possible to restore the account if the Primary Admin contacts us promptly. The deleted account and data will be permanently removed from our system within 90 days.

Some residual copies of deleted data may remain on backup media up to 90 days after the deletion has occurred, at which point it will be overwritten.

We generally don't use deleted survey data for any purpose other than to give you the opportunity to restore it. In limited circumstances, we may retain deleted data for the following legitimate reasons:

  • To comply with our legal obligations
  • To enforce our agreements
  • To resolve disputes

In these cases, we ensure that access to the data is blocked except for the purposes for which we have been required to retain the information. The data is deleted as soon as that purpose no longer exists.

 

Data Privacy, Security, & Confidentiality

We understand that survey responses can capture a wide range of information, some of which may be sensitive, confidential, or proprietary—both to the account owner and survey takers. SurveyMonkey values the trust that our customers, whether they be individuals or large organizations, place in us by letting us be the custodians of their survey data.

Our Privacy Policy details how we handle your survey data. We aim to be transparent with our privacy practices so there aren't any surprises. We won't use your surveys or information collected from your surveys in any way other than as described in our Privacy Policy.

Our Security Statement and white paper describe the security measures we use to keep your data secure. We make every effort to ensure that your data is handled and stored securely.

We also require you, as a survey creator, to be responsible for good privacy practices for those taking your survey. This can help improve response rates and the survey-taking experience. Learn more about data collection and privacy best practices and adding a consent statement or privacy policy to your survey.

 

Where Your Data Is Stored

As an international company, we now have data centers in the United States, Canada, and Ireland. Depending on your plan type and region, you may have the option to store your survey and response data in a regional data center, or some may be stored in different data centers. Also, we may access other data centers to implement, maintain, repair, or upgrade our services.

If your data is stored in a regional data center, you can see the location listed in the Account Details on your My Account page. If you don't see anything listed, your data is stored on servers located in the United States.

Regional Data Centers

If your data is stored in a regional data center, expand the section on your region to learn more.

Canada

Visit our policy center to read more about our Canadian Data Center.

Customer Support Options

Our global customer support team, located in Australia, Canada, Ireland, and the United States, may need to look at your account to best help you. Accepting support means our global customer service representatives can access your account and data for the purposes of helping you with your questions.

If you’d prefer not to accept customer service outside of Canada, you can let us know in your account.

To accept or deny global support:

  1. Go to your My Account page.
  2. Under General Preferences, choose whether or not to accept customer support outside of Canada.
TIP! You can turn this setting on and off if you'd only like to accept global support for a short period of time.
European Union (EU)

BETA FEATURE: The EU data center is currently available to new Enterprise customers only. If you're interested, contact sales.

SurveyMonkey is certified under and complies with the EU-US and Swiss-US Privacy Shield programs. We also offer customers on some paid plans EU model clauses to validate transfers of any data outside the EU. However, we understand that some customers prefer EU data storage. Also, closer data storage is likely to improve site speed for survey creation and survey-taking.

We offer some Enterprise customers the ability to store survey and response data in the EU Data Center in Ireland, using our public cloud infrastructure. Other data, such as login information, billing details, and account metadata may be stored in the United States.

When creating the account, the Primary Admin can request that we store the team's survey and response data in the EU. This setting applies to all users added to the team.

At this time, existing customers aren’t able to choose to migrate their data to the EU data center.

Logging in to SurveyMonkey on the EU Data Center

To log in to your SurveyMonkey account, go to eu.surveymonkey.com. It’s a good idea to bookmark the home page since it’s unique for customers storing data in the EU.

If you visit surveymonkey.com pages while logged in, you may see an error saying something went wrong. If this happens, return to eu.surveymonkey.com to continue using your account.

Limitations

The following features are only available when you use them within your own team, whose data is also stored in the EU data center:

The features below aren't available with EU data storage at this time, but we're working to make them available soon:

CategoryFeature
Survey DesignSurvey gallery
Accepting payments
Collecting Responses Text Message collector
Mobile SDK collector
Offline mode
Kiosk mode
MobileSurveyMonkey app
SurveyMonkey Rewards
SurveyMonkey Anywhere
SolutionsSurveyMonkey Audience
Audience credits
Benchmarks
IntegrationsMost existing apps or plug-ins in the App Directory. (SurveyMonkey for Salesforce and Marketo are available, or you can build new apps to add to the App Directory.)
ProductsTechvalidate
SurveyMonkey Apply
Wufoo
Learn about how long we retain your surveys and data, data privacy and security, and where we store your data.

Получите ответы на вопросы