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Sentiment Analysis

BETA FEATURE: Sentiment Analysis is currently in beta and only available to some customers.

Using Sentiment Analysis

Sentiment Analysis automatically categorizes your text responses to reveal the emotion behind what people are saying.

To turn Sentiment Analysis on:

  1. Make sure you're opted in to Automatic Insights.
  2. Go to the Analyze Results section of your survey.
  3. Scroll to a question with text responses.
  4. Click the Sentiment toggle on the right-hand side to turn it ON.

As your survey collects responses, they'll be categorized as Positive, Neutral, Negative, or Undetected, and a corresponding icon will appear on the left-hand side of the response.

If you need to change a response's sentiment to one that's more accurate, you can click the sentiment icon to select a new one.

Uncategorized Responses

If your survey has already collected a lot of responses before you turn Sentiment Analysis on, responses might appear uncategorized for a few minutes while it works to process and categorize them.

When a response is categorized as Undetected, it's because we didn't have enough information to categorize it.

Filtering by Sentiment

You can filter responses by sentiment within a question or across your entire survey.

Filtering within a question

When you filter by sentiment within a question, you're displaying text responses to a question categorized with a specific sentiment. For example, if you want to only see responses from people who answered a question positively.

To filter by sentiment within a question:

  1. Go to the Analyze Results section of your survey.
  2. Scroll to a question with text responses.
  3. Go to the Responses tab.
  4. Click Filter by Sentiment.
  5. Select which sentiments you want to display.
  6. Click Apply.

This shows you only responses categorized with that sentiment. You can also choose to display any responses with undetected sentiments.

Filtering across a survey

When you filter by sentiment across a survey, you're displaying responses to each question in your survey from people who responded to a question with a specific sentiment. For example, if you want to see how people who responded negatively to a question responded to the rest of your survey.

To filter by sentiment across an entire survey, create a Filter rule to filter by sentiment.

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