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Offline Mode

Use offline mode and the SurveyMonkey Anywhere app to collect responses without an internet connection, then upload them back to SurveyMonkey once you have internet access.

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How it Works

Offline mode lets you collect survey responses in the SurveyMonkey Anywhere app when you don't have an internet connection.

2 Create your survey in SurveyMonkey and share it with your team

2 Create a Field Collector in SurveyMonkey

2 Collect responses in the SurveyMonkey Anywhere app

2 Upload your responses from the app to SurveyMonkey

2 Access your survey, collector, or analyze your results in SurveyMonkey

 

Creating a Survey

To collect responses using offline mode, first you'll need to create a new survey. If your survey uses any incompatible features, you’ll be prompted to remove them before moving forward.

Once you've created a survey, share the survey with anyone who will be collecting responses. This allows them to download the survey in the SurveyMonkey Anywhere app.

Incompatible Features

 

Incompatible Question TypesIncompatible Survey Options
  • File Upload
  • Date/Time
  • A/B Test
  • Payments (Stripe)
  • Block Randomization
  • Quotas
  • Quizzes
  • One Question at a Time
  • Question & Answer Piping
  • Advanced Piping

 

Turning on Offline Mode

To turn on offline mode, first you need to create a Field Survey Collector and validate your survey to make sure it will work offline.

To create a Field Survey collector:

  1. Go to the Collect Responses section of your survey.
  2. Create a Field Survey collector.
  3. Click Validate the survey to turn on offline mode. If your survey uses any incompatible features, you’ll be prompted to remove them before moving forward.
  4. Click Text a download link to send the SurveyMonkey Anywhere app download link to anyone on your team via a one-time text message, or copy and share the link.

Once offline mode is turned on, your survey is locked and you won’t be able to make edits to it. You'll need to turn off offline mode to edit your survey.

 

Using SurveyMonkey Anywhere

Once you're logged in to the SurveyMonkey Anywhere app, you can download a survey to use offline and collect responses without an internet connection, manage responses, then upload them back to SurveyMonkey once you have internet access.

Collecting Responses

You need to be the survey owner, or the survey owner needs to share the survey with you, and your device needs to be connected to the internet to download the survey.

To download a survey:

  1. Tap ~ to go to the My Surveys screen.
  2. Select a survey and tap } to download it.

Once your survey is downloaded, you can disconnect from the internet and start collecting responses by tapping the title of the survey.

Managing Responses

You can view the Completion Status, Collector Name, Last Entry Date/Time and Time Spent for any collected responses, and edit or delete survey responses while disconnected from the internet.

To edit or delete a survey response:

  1. Tap ~ to go to the My Surveys screen.
  2. Tap c to see a list of survey responses.
  3. Tap each response in the list to see the response details.
  4. In the upper-right corner of the screen, tap %.

Tap Edit to reopen the survey and edit responses, or tap Delete to remove the response from your device.

Uploading Responses

Your device needs to be connected to the internet to upload the survey responses you collected in offline mode.

To upload responses to SurveyMonkey:

  • Tap ~ to go to the My Surveys screen.
  • Tap c next to the survey you want to upload responses from.
  • In the bottom-right corner, tap c and choose to upload All responses or Complete responses only.
  • Tap Upload.

When you upload responses, they're permanently deleted from the device and moved into the Analyze section of your survey in SurveyMonkey.

You can continue to collect more responses, or tap å to remove the survey from your device.

 

Turning Off Offline Mode

To turn off offline mode, you’ll need to close any open Field Survey collectors.

To close a collector:

  1. Go to the Collect Responses section of your survey.
  2. Click . next to an open Field Survey collector and select Close collector.
  3. Choose Flag to Close or Close Now.
  4. Click Confirm.

When you select Flag to Close, everyone who downloaded the survey to the SurveyMonkey Anywhere app is prompted to upload their responses to SurveyMonkey. Once all responses are uploaded, the collector closes automatically.

When you select Close Now, your collector will be closed immediately and anyone answering the survey in the app may be interrupted and unable to complete their response. Any responses that haven’t already been uploaded to SurveyMonkey are permanently deleted.

 

Device Management

Connected Devices

Once offline mode is turned on, you can see the number of devices that have downloaded the survey for offline collection on the collector page. Clicking View All next to the number of devices will show you:

  • The device name
  • The account holder's email address
  • The date the survey was downloaded to the device

Removing Devices

The Primary Admin of your team can manage devices from the Offline Devices page in the My Teams dropdown.

From the Offline Devices page, Primary Admins can see all available device slots and a list of enabled devices across all surveys. To remove an offline-enabled device and free up a device slot, click - next to the device.

 

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