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Avoiding Scams

We’ve become aware of scams such as job offers, fake coupons, or checks that say they’re sponsored by SurveyMonkey. These are not from us—they’re sent by scammers using the SurveyMonkey name to trick people into sending money or personal info.

Our legal team is aware of the illegal use of the SurveyMonkey name and have contacted the appropriate authorities to track down these perpetrators.

We urge you to keep an eye out and help report any illegal scams that you come across. Each section below provides you with links to report different types of scams. Contact us if you think you found a scam not mentioned on this page.

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Job Scams

Someone offered me a job to work remotely for SurveyMonkey—is this real?

Scammers have posed as SurveyMonkey HR representatives to try and obtain personal or banking information from individuals. These scams aim at getting your banking information by asking you to wire money, or buy electronic equipment online. As a general rule, do not wire money to anyone you don’t know personally!

How can I tell if my job offer is a scam?

  • Look at the sender email address domain—if it's from a generic email account, like @gmail.com or @yahoo.com, it's a scam. SurveyMonkey email addresses end in @surveymonkey.com.
  • If someone claims to have found your resume on Craigslist, it is a scam. SurveyMonkey does not recruit from Craigslist.
  • If someone sends you a check claiming to be from SurveyMonkey, it is a scam and the check will bounce. SurveyMonkey does not issue checks to pay our employees.
  • If someone asks you to send them money or buy your own equipment, it is a scam. SurveyMonkey provide our employees with the equipment they need to perform their jobs.

Where can I report this scam?

Report the scam to the FBI: FBI - Internet Crime Complaint Center

If you're located in Canada, report the scam here: Canada — Reporting Fraud

If the scammer contacts you with a Gmail email address, report their email account to Google’s abuse team: Google Gmail Abuse

 

Check Scams

I got a check for a customer evaluation program—is this from SurveyMonkey?

No, the check and letter you received is not from SurveyMonkey, but from scammers impersonating the SurveyMonkey name. This is part of a known scam called the Counterfeit Check-Facilitated “Mystery Shopper” scam. You can learn more about it at the following links:

We don't operate any "mystery shopper" jobs. The phone number and fax number you've been provided aren't ours, and the people who answer the number, if you choose to call, are not SurveyMonkey employees.

We are aware of dozens of people who have been targeted by this scam. If you're a recipient, please contact your local law enforcement officers, the U.S. postal inspector, and your bank to warn them of the fraud.

What do the checks look like?

Check out these examples of counterfeit checks that have included in these scam packages.

As counterfeit checks, they will bounce if you attempt to deposit them.

What can I do to stop this scam?

Report the scam packages to the U.S. postal inspector: USPS Mail Fraud Complaint Form

If the scam package came from Canada, report it here: Canada—Reporting Fraud

 

Coupon Scams

Can I use a SurveyMonkey coupon I found online?

No, don't try to redeem that coupon.

While we allow our users to offer their own coupons, SurveyMonkey itself does not provide coupons to survey respondents or customers.

We've seen a number of fake coupons being circulated that claim to be powered by SurveyMonkey or provided in exchange for responding to a SurveyMonkey survey, particularly in the context of fast food restaurants, nutritional supplement discounts, and Visa gift cards. These coupons are not valid and have used the SurveyMonkey name and logo without permission to trick people into thinking they are real.

How to identify a fake coupon

If a coupon has our logo on it, but claims to be redeemable at another company, it's a scam. Here are some example of scam coupons.

They are counterfeits and won't be accepted if you try to use them.

 

Phishing Surveys

Phishing is the attempt by scammers to obtain sensitive, personal information (such as your usernames, passwords, credit card details, etc.).

If you come across a survey that's phishing for this type of info, don't fill it out. To help you identify what is appropriate survey behavior, check out our Survey Content Policy.

Нам стало известно о таких случаях мошенничества, как предложения о работе, поддельные купоны или чеки, в которых говорится, что они спонсируются компанией SurveyMonkey. Они не исходят от нас, а рассылаются мошенниками. Узнайте, как обнаружить подделки и сообщить о подобном мошенничестве, чтобы уберечь себя и других пользователей.

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