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Single Sign-On (SSO)

If you're interested in enabling Single Sign-On (SSO) for your Enterprise team, contact sales.

Single Sign-On (SSO) enables users in your team to use their corporate login credentials to log in to SurveyMonkey — eliminating the need to maintain a separate username and password for SurveyMonkey. SSO allows you to control access to SurveyMonkey across your organization and define authentication policies for increased security.

Managing Login Credentials

If SSO is set up in your organization, all users except the Primary Admin must manage their login credentials within their own network.

Please contact your IT department or network admin if you need to do any of the following tasks:

  • Reset your password
  • Change your username
  • Change your email address

Mobile App

To log in with SSO in the SurveyMonkey app:

  1. On the sign-in page, tap Trouble signing in?.
  2. Choose Single Sign-On.
  3. Enter the email address you use for SSO.
  4. Tap Continue. We'll check if your email address is associated with an account with SSO enabled.
  5. Log in with your company login credentials.

Respondent Authentication

When SSO is enabled for your team, you get access to more collector options that let you send more secure internal surveys, and track respondents with SSO metadata.

TIP! Enterprise Settings let Primary Admins set a default Respondent Authentication setting for their entire Enterprise team.

Require Respondents to Log in with SSO

You can enable the Respondent Authentication collector option on any Web Link Collector to require respondents to log in through SSO in order to access your survey. When someone opens the survey link, they're prompted to log in through SSO, and then redirected to the survey so they can fill it out.

To turn on Respondent Authentication:

  1. Go to the Collect Response section of your survey.
  2. Click the name of the collector.
  3. Click Respondent Authentication.
  4. Select On, your respondents need to authenticate to take your survey.
Respondent Authentication is intended for surveys taken on personal devices—don't enable Respondent Authentication on a public or shared device.

Track Respondents with SSO Metadata

When the Respondent Authentication collector option is turned on, you can also choose to track respondents by attaching SSO profile information (first name, last name, and email address) to their survey responses.

To track responses with SSO:

  1. Turn on the Respondent Authentication collector option.
  2. Click Anonymous Responses—you may need to click Show advanced options to find this setting.
  3. Select Off, include respondents' SSO profile.
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