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Forgot Username or Password

If you can't log in, select the situation that applies to you below and follow the troubleshooting steps to get back into your account again.

I forgot or don't have a password

To reset your password:

  1. Go to the Forgot Password page.
  2. Enter your username, but leave the email box blank!
  3. Click Continue.
  4. Check your email inbox for the password reset email. We send it to the email address associated with your SurveyMonkey account.
I forgot my username and password

If you have multiple accounts using the same account email address, you'll have multiple usernames to select from.

To find your username and reset your password:

  1. Go to the Forgot Password or Username page.
  2. Enter your account email address, but leave the username box blank!
  3. Click Continue.
  4. Check your email inbox—you'll get an email with a list of any usernames associated with your account email address.
  5. Click on a username in the email. This will take you to the Forgot Password page with your selected username ready to go. Make sure to leave the email box blank!
  6. Click Continue.
  7. Check your email inbox for the password reset email.
I didn't get the password reset email

It can take up to 10 minutes for the email to show up in your inbox. If it's been longer, the email may be in your spam or junk folder, or it's being blocked by your email security settings.

To unblock SurveyMonkey emails:

  1. Add surveymonkey@go.surveymonkey.com to your email's safe senders list.
  2. Whitelist our info in your email account (or pass this along to your IT team).
  3. Re-try the forgot password steps again.
I reset my password but I still can't log in

Your browser is probably storing your old login details. Clear your cache and cookies, close your browser, and try logging in again with your username and new password.

If you're not sure what your username is, enter your email on the forgot password or username page.

Still need help? Learn more about other ways to log in and troubleshooting issues with account verification.
ログインできないか、ユーザー名またはパスワードを忘れた場合でも、心配する必要はありません。同じメールアドレスで複数のアカウントを作成している可能性もあります。

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