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Your New SurveyMonkey Plan

If you got an email about changes to your SurveyMonkey plan, this article will help explain what this means for your account, how much your new plan costs, when your next payment is due, and how much you were paying before.

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Overview

Your New Plan

First, please sign in to your SurveyMonkey account and head to your Account Details to double-check the name of your plan. If you have a Standard, Advantage, or Premier plan, congrats! That means you've been migrated to a brand-new SurveyMonkey plan with access to our newest features.

If you have a different plan, not to worry. Just check out this other SurveyMonkey Plans article for more info on your plan.

Your Next Payment

When you're migrated to a new SurveyMonkey plan, your subscription price will increase at your next billing date (also known as your next renewal). But as a thank you for being an existing customer, we're applying a special discount to your plan.

You can see your next billing date and the price for your plan in your Billing Details. If your next billing amount says $0, it's because you have auto-renew turned off. More info on this in the next section.

You can refer to your old plan name and old price by looking at a past invoice in your Transaction History.

Do I have to do anything?

Nope! Your new plan and features are ready to go in your account. Feel free to sign in and play around.

To keep the discounted pricing for your plan, you need to keep auto-renew turned on in your Billing Details.

 

Discounted Pricing

We're increasing the price of new SurveyMonkey plans. If you were migrated from a Select, Gold, or Platinum plan to a new plan, we’ve applied a special discount to your account so that your new plan only costs a bit more than you were paying before. This discount is exclusive to your account, and you must be signed in to see it.

To see your discounted price, sign in and go to the Plans & Pricing page. This page shows you the amount you need to pay at your next renewal to keep paid features. As long as your plan doesn't downgrade to a free plan, you'll pay this discounted price for all upcoming renewals for the account until further notice.

If auto-renew is turned off in your account, your account will downgrade to a free plan after your next billing date and you'll lose your discounted pricing. To keep discounted pricing, turn on auto-renew and be sure to make future payments on time.

 

New Plans & Features

New Features

These newly-launched features are now available to all customers on new SurveyMonkey plans:

  • Commenting: Get feedback on your survey draft from your whole team—all in one place.
  • SurveyMonkey Genius: See personalized recommendations for improving your survey.
  • Messenger Surveys: Share surveys with your Facebook network that look and act like chat convos.
  • Slack Surveys: Use slash commands to ask questions or have your team take a quick poll.
  • Quizzes: Create basic quizzes without paid quiz features.

New on Your Plan

You have all the same features you had before, plus we've launched a bunch of new features only available to customers on new SurveyMonkey plans. You might need to upgrade to use these new features. One more piece of good news is some existing features changed or moved down a plan level so more people can enjoy them.

Find out what additional features you may have gained in this handy comparison guide!

Your old plan → new plan
Features added to your new plan
Select → Standard
  • Quizzes Pro: Create quizzes for compliance, student testing, training, and use special paid quiz features.
  • Text Analysis: Previously a Gold feature. Categorize or tag your open-ended responses.
  • Word Cloud: Previously a Gold feature. Easily see the most important words and phrases people used in open-ended responses.
Gold → Advantage
  • Quizzes Pro: Create quizzes for compliance, student testing, training, and use special paid quiz features.
  • Recurring Surveys: Setting up a recurrence to regularly share the same survey and gather data over time at a frequency you choose.
  • $25 Audience Credits: You can use these complimentary credits to buy survey responses.
  • Free Industry Benchmark: You and everyone in your team gets one paid industry benchmark for free.
  • Custom Variables: Previously a Platinum feature. Track data by passing one or more values through a survey link and into your results
Platinum → Premier
  • Quizzes Pro: Create quizzes for compliance, student testing, training, and use special paid quiz features.
  • Recurring Surveys: Setting up a recurrence to regularly share the same survey and gather data over time at a frequency you choose.
  • Free Industry Benchmark: You and everyone in your team gets one paid industry benchmark for free.
  • $50 Audience Credits: You can use these complimentary credits to buy survey responses.
See all your features! To browse a full list of features available on your new plan, sign in and see all Plans & Pricing.
Leggi questo articolo se hai domande su una recente e-mail relativa ad alcuni cambiamenti apportati al tuo piano. Ti può aiutare a capire cosa comportano tali modifiche per il tuo account, quanto costerà il tuo nuovo piano, quando scadrà il prossimo pagamento e quanto pagavi fino a questo momento.

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