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Custom Objects for SurveyMonkey for Salesforce

There are two custom objects that you’ll be interacting with once you start working with the app.

Survey Invitation

A Survey Invitation record is created when a recipient receives an email invitation for a survey in SFDC. You can also use the Survey Invitation record to see whether the recipient has submitted a response to the survey. By default, the Survey Invitation record will have a lookup to the object you chose as the Recipient Source for the survey.

Example: If you're using closed Cases to send triggered surveys, the Survey Invitation record will be associated with the corresponding Case record that triggered the survey.

Survey Invitation Fields

The following fields are in the Survey Invitation object.

Field
Description
Survey Invitation NameAn ID number we generate for each survey invitation you send out. The first survey invitation's Survey Invitation Name is RN-000, the second is RN-001, and so on.
Recipient EmailThe email address of the recipient the survey invitation was sent to.
Recipient First NameThe recipient's first name—pulled from the Contact, Lead, or User record.
Recipient Last NameThe recipient's last name—pulled from the Contact, Lead, or User record.
Responded?Whether or not the recipient submitted a complete response.
SurveyMonkey Recipient IDAn internal ID in SurveyMonkey for each recipient added to an Email Invitation.
Send DateThe date the survey invitation was sent to the recipient through SurveyMonkey for Salesforce.
TypeThe recipient source for the survey in SurveyMonkey for Salesforce.
SurveyMonkey__User__rA lookup to the User if you added User as the Recipient Source for the survey in SurveyMonkey for Salesforce.

 

Response Answer

A Response Answer record is created for each answer that a recipient submits in your survey. Multiple response answers will be associated with the Survey Invitation record.

Example: If a respondent answers every question in a 10-question survey, at least 10 Response Answer records will be associated with the Survey Invitation record. If your survey includes questions that allow respondents to select multiple answer choices, a Response Answer record is created for each answer choice the respondent selects, so the total Response Answer records will exceed 10.

Response Answer Fields

The following fields are in the Response Answer object.

Field
Description
Survey DesignThe name of the survey in SurveyMonkey.
SurveyThe name of the survey set up in SurveyMonkey for Salesforce.
Survey QuestionThe unique ID associated with the question in SFDC.
Response Answer NameAn ID number we generate for each answer submitted to a survey. The first answer's Response Answer Name is ARN-000, the second is RN-001, and so on.
Column PositionMatrix/Rating Scale and Net Promoter Score questions only. The numerical value that corresponds with the column choice the respondent selected for a given row. The column position count starts at 1.

For example, for the Net Promoter Score question whose scale ranges from 0-10, an answer of 0 would have a Column Position of 1, and an answer of 10 would have a Column Position of 11.
Column TextThe text label for the column choice the respondent selected.
Column WeightMatrix/Rating Scale questions that use weights only.
NPS ResponseA boolean field that indicates whether a respondent answered a Net Promoter Score question in your survey.
NPS Normalized

Indicates the customer category the respondent falls into based on their answer to the Net Promoter Score question. Possible values:

  • -1 (Detractor)
  • 0 (Passive)
  • 1 (Promoter)
Page_IdThe SurveyMonkey ID for the page that contains the question that the answer is associated with.
Question TextThe full question text. For questions with multiple rows, this field will display the values of the Question Header and Row Text fields.
Question HeaderMatrix/Rating Scale questions only. The full question text (not the row choices or column choices).
Response TypeThe recipient source for the survey in SurveyMonkey for Salesforce.
Response ValueFor closed-ended questions, this is the full text of the answer choice the respondent selected. For open-ended questions, this is the full text of the respondent's open-ended response.
Row TextFor questions with multiple rows, this is the text label for the row choice.
Selection TextMatrix of Dropdown Menus questions only. The full text of the menu option the respondent selected.
SurveyMonkey__User__rA lookup to the User if you added User as the Recipient Source for the survey in SurveyMonkey for Salesforce.
Response Value DeprecatedUsed in previous versions of the app. No longer applicable to new surveys.
Response Value Deprecated
Selection Deprecated
Row Text Deprecated
Question Text Deprecated
NPS Response Deprecated
Response Value Deprecated
Column Text Deprecated
A Survey Invitation record is created when a recipient receives an email invitation for a survey in SFDC. A Response Answer record is created for each answer that a recipient submits in your survey.

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