Your Billing Details, Invoices, & Payment History
Getting to Your Billing Details
To get to your billing details:
- Log in to your SurveyMonkey account.
- Click your username in the upper-right corner.
- Click My Account from the drop-down menu.
- Click the Billing Details tab.
How You're Billed
If you sign up for a monthly plan, you can choose your billing frequency—every 1, 2, 3, or 6 months. You pay for the first billing cycle upfront, then your subscription will auto-renew according to the billing frequency you chose until you cancel it.
If you're part of a team, see Team Billing for info on how consolidated billing works when paying for multiple accounts at once.
Your Billing Profile
The Billing Profile section of your Billing Details gives you an overview of the cost for your plan and when your next payment is due.
|Plan Type||The set of features you have available in your account. Take a look at the Plans & Pricing details page for a guide to the features available (or not available) on each plan type.|
|Billing Frequency||How often you need to make a payment, also known as your billing cycle. In other words, how often your plan auto-renews.|
|Next Billing Date||When your paid plan either auto-renews or downgrades, depending on the auto-renew setting.|
|Auto-Renew||If your subscription renews or downgrades at your next billing date. Learn more: Auto-Renew|
|Next Billing Amount||The amount due at the next billing date.|
Invoices & Receipts
The Billing History section of your Billing Details has a link to your Transaction History tab, which has a record of your upcoming and past invoices.
If you pay for your plan by invoice, you need to pay any unpaid invoices before your next billing date to keep your paid plan active. Instructions on how to pay and our bank information are located directly on the invoice itself.
Editing Your Billing Details
If your plan downgraded to a free plan, you need to re-upgrade your account to a paid plan to edit your billing details. You can update your payment info and billing address during checkout.
|Pay Now||If auto-renew is enabled and your payment method is stored here, it's automatically charged at your next billing date. You can update the payment method details at any time before your next billing date. The billing address should match the one associated with the payment method.|
|Pay by Invoice||When you pay by invoice, we email you and your billing contact an invoice 45 days before your next billing date. You can update the billing address that will be listed on your invoice at any time before your next invoice is issued. We don't store the payment method you used to pay a previous invoice in your account, unless you paid by credit card and chose to store the card as your default payment method.|
You can update the billing address that appears on your invoice in the Payment Information section of your Billing Details, as long as you edit this information before your next invoice is issued—changes you make in the Billing Details tab are only reflected on future invoices. Please contact us if you need to update an invoice that was already issued.
You can add or edit a billing contact in the Billing Contact section of your Billing Details.
If you add a billing contact, they receive billing emails so they can make payments for your account without needing to log in. They can also contact us with any billing-related questions about the account, as long as they contact us from the email address you add in the Billing Details tab.
The currency you’re charged in depends on the billing country, plan type, and payment method. You can edit your billing country in the Payment Information section of your Billing Details. However, your billing country needs to match the country where your payment method is located.
In some situations, you might not able to edit the billing country. Please contact us for more info.
Review this help category for more information on other billing-related topics: Payments & Charges