Privacy & Legal
Learn about how long we retain your surveys and data, data privacy and security, and where we store your data.
Account Types and Account Ownership
Learn all about account and data ownership.
Protecting Your SurveyMonkey Account & Data
Learn tips and best practices that you should follow—in SurveyMonkey, and anywhere online—to keep your account and data safe and secure.
SurveyMonkey and Privacy Rights
SurveyMonkey is complying with applicable privacy regulations like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Our features help you to be compliant.
Automatic Insights are analysis features that use machine learning to process your survey results and give you helpful insights.
We’ve become aware of scams such as job offers, fake coupons, or checks that say they’re sponsored by SurveyMonkey. These are not from us—they’re sent by scammers. Learn how to identify fakes and report scams like this so you and others can stay safer online.
Data Collection & Privacy Best Practices
Follow these best practices for limiting the personal information you collect in surveys and sharing how you intend to handle the data you collect.
Data Processing Agreements, Storage, and Transfers (EU)
European customers can learn about where SurveyMonkey stores customer data, Data Processing Agreements (DPA), and the EU-US Privacy Shield and Swiss-US Privacy Shield.
Are my survey responses anonymous and secure?
It's up to each survey creator to decide to collect responses anonymously or to capture respondents’ personal information. URLs beginning with https:// are sent via SSL encryption. Read our Privacy Notice and Security Statement for more details.
SurveyMonkey Audience Policies
Get links to SurveyMonkey Audience privacy, confidentiality, and legal information, learn what to do if your survey contains potentially offensive content, and review the Acceptable Uses Policy to ensure that the content of your survey meets our requirements.
Benchmark data comes from SurveyMonkey customers who used Question Bank questions in their surveys. You can opt out or exclude your data from benchmarks.
Enhanced Sensitive Data Protection
The Enhanced Sensitive Data Protection (ESDP) feature offers additional security benefits when using SurveyMonkey. Learn tips and best practices that you should follow—in SurveyMonkey, and anywhere online—to keep your account and data safe and secure.
If you have questions about our cookies, security, or terms, visit our Legal Center.
SurveyMonkey and IRB Guidelines
Review the potential IRB guidelines for using SurveyMonkey as a tool to survey research participants.
HIPAA Compliance and SurveyMonkey
HIPAA is a United States law that regulates the collection and handling of “protected health information” (PHI). Certain organizations called “covered entities” and their business associates are required to comply with HIPAA. You can collect PHI in surveys if you enable HIPAA features on your team.
Customer Complaints & Dispute Resolution
If you have a complaint with respect to your quality of service, billing or invoicing, or you have any concerns about our terms of use or policies, we urge you to contact us so we can try to resolve your complaint or concern as quickly as possible.
Please read this article for the contact information for our Digital Millennium Copyright Act (DMCA) agent.
Citing SurveyMonkey or SurveyMonkey Audience
Please read this article for details about referencing SurveyMonkey in papers or articles.