Why isn't my export opening?

Enable Pop-ups

If you have pop-up blockers enabled, you may see a warning from your browser asking you if you'd like to allow the pop-up. You need to allow the pop-up to download the export.

Decompress the File

The file you download may be a compressed file, commonly known as a ZIP. After you decompress or unzip the file, you can open the files containing your survey results. If you're using a Windows computer, try using WinZip. If you're on a Mac, try using StuffIt Expander.

Disable Anti-Virus Software

If you have anti-virus software enabled, this may interfere with your download and cause a message saying, "file is corrupt." You may need to disable the software to download the export.

Grant Access to SurveyMonkey Subdomains

If you are behind a firewall that blocks access to all traffic except for certain domains, you may need to add SurveyMonkey's subdomains to download the export.