Login Issues

Forgot Username or Password

If you don't remember your username or password, or you're having trouble resetting your password, see Resetting Your Password for troubleshooting steps.

Remember Me

If you select Remember Me when signing in to SurveyMonkey, you'll stay logged in on that browser for 2 weeks unless you sign out, or clear your cookies before then.

If your browser is only allowing session cookies, then "Remember Me" won't work. You can change this in your browser settings.

Not Enabled for Single Sign-On (SSO)

Single sign-on is a feature enabled for some SurveyMonkey Enterprise groups that lets you sign in to SurveyMonkey with your corporate login credentials.

If you receive an error that your email address is not enabled for single sign-on, there are a few possibilities:

  • Your organization doesn't have a SurveyMonkey Enterprise group with SSO enabled. In the "Trouble Signing In" prompt, select Forgot Username or Password instead and go through the steps to reset your password or retrieve your username.
  • Your organization has a SurveyMonkey Enterprise group with SSO enabled, but you haven't joined the group yet. Reach out to your IT department for more information on how to join your company's group.
  • Your organization has a SurveyMonkey Enterprise group with SSO enabled, but you entered the incorrect email address. Make sure you're entering the email address you use for SSO at your company. If you don't remember your username or password, reach out to your IT department for help.

See Single Sign-On (SSO) for more information on signing in and managing login credentials for SurveyMonkey Enterprise groups with SSO enabled.

Review these possibilities if you're having trouble logging in to your account.

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