If you enter the incorrect username or password, you'll see this error message: Account Authentication Failed
Please remember that login information is case sensitive. If you entered your login details correctly or don't remember your exact login information, follow these steps to reset your password.
From the Forgot Password page, we can also send you a list of all of usernames tied to your email address. Many people don't realize that they have multiple SurveyMonkey accounts.
If you're able to log in but are having issues loading the site, please read more about troubleshooting technical issues.