Login Issues

If you enter the incorrect username or password, you'll see this error message: Account Authentication Failed

  • Please remember that login information is case sensitive. If you entered your login details correctly or don't remember your exact login information, follow these steps to reset your password.
  • From the Forgot Password page, we can also send you a list of all of usernames tied to your email address. Many people don't realize that they have multiple SurveyMonkey accounts.

If your browser is only allowing session cookies, then "remember me" won't work when logging in. You can change this in your browser settings.

If you're able to log in but are having issues loading the site, please read more about troubleshooting technical issues.


If you see the error "Account Authentication Failed", remember login info is case sensitive. It's possible you have multiple accounts. Visit the Forgot Password page to reset your password or receive an email of all your usernames.

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