Why are my custom IDs not populated in the analysis?

We updated the appearance of our collector links in order to present shorter, more user-friendly URLs.

  • Old version example: http://www.surveymonkey.com/s.aspx?sm=G7o5hIU14zVjlJ39feOJoA_3d_3d
  • New shorter version: http://www.surveymonkey.com/s/H2Y9H27

Because of the way the new links are structured, the process for customizing the end portions with IDs has also been updated. Instead of using "&c=" at the end of these new links, you must use "?c=".

Example: http://www.surveymonkey.com/s/H2Y9H27?c=00001


Old Link Structure:

If you continue to use the old versions of survey links, then you must use the old process of appending the ampersand (&) instead of the question mark (?). 

  • Will return IDs into the Analyze section: http://www.surveymonkey.com/s.aspx?sm=G7o5hIU14zVjlJ39feOJoA_3d_3d&c=00001 
  • Will not return IDs: http://www.surveymonkey.com/s.aspx?sm=G7o5hIU14zVjlJ39feOJoA_3d_3d?c=00001