What is your phone number?

Email Support

We offer 24/7 email support for all customers — even on holidays! You can generally expect a reply within one hour during normal business hours. Response times may be slightly longer response on nights and weekends.

Contact Support

Phone Support

Phone support is available in English on the PLATINUM plan. Additionally, some Enterprise contracts include phone support.

If your plan includes phone support, request a call and we'll call you back within about 5 minutes. We offer phone support Monday – Friday from 2:00 am to 8:00 pm EST. 

Upgrade to PLATINUM or Enterprise

Immediate Answers

For the fastest answers, use the search bar in the upper right corner to search our Help Center. Chances are, we have an article that addresses your issue!

SurveyMonkey is mostly an email-based support center. Only our PLATINUM plan includes phone support.