What is your phone number?

Email Support

We offer 24/7 email support for all customers — even on holidays! You can generally expect a reply within one hour during normal business hours. Response times may be slightly longer response on nights and weekends.

Contact Support

Phone Support

PLATINUM and Enterprise users have access to phone support in English. When you request a phone call from us, we'll research your issue and give you a call back within about 5 minutes. We offer phone support Monday - Friday from 2:00 am to 8:00 pm EST.

Upgrade to PLATINUM or Enterprise

Please note that some Enterprise contracts do not include phone support.

Immediate Answers

For the fastest answers, use the search bar in the upper right corner to search our Help Center. Chances are, we have an article that addresses your issue!

SurveyMonkey is mostly an email-based support center. Only our PLATINUM plan includes phone support.