Using the Question Bank

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SurveyMonkey's Question Bank contains hundreds of questions created and certified by our very own survey methodologists. Choose between several categories of survey types to narrow down which certified questions you want to include in your design. Using Question Bank minimizes bias and gives you the most accurate responses to your survey questions.

star Question Bank is available in all account types, free or paid.

Take a look through our video to get started, or follow the instructions below. (Note: This video is currently available in English only.)

 

Question Bank example:

Q. How resourceful were the customer service representatives at our company while helping you?

— Extremely resourceful
— Very resourceful
— Moderately resourceful
— Slightly resourceful
— Not at all resourceful
 

Why is this a certified question?

There are several components that go into designing a survey to make it methodologically sound. One important element is the construct of interest. In this question, the construct is resourcefulness of the customer service representative. Notice how the answer choices also include the construct of interest based on a measurement scale of extremely to not at all.

star To learn more about this, view our blog at How Question Bank Was Built.

 

How to use Question Bank:

  1. Click Create Survey from the upper right corner of your account if you haven't already started your survey.
    • Enter your Title and Category, and click Continue.
  2. Click Question Bank from the left-hand gray column; and choose a Category from the subsequent drop-down menu — you'll see Community, Customer Feedback, Demographics, Education, Events, Healthcare, Human Resources, Industry Specific, Just for Fun, Market Research, Non-Profit and Political.
  3. You'll see a drop-down menu for Showing if you'd like to drill down into specific templates.  To add questions:
    • Tick the check boxes on the left-hand side, and to add them all at once click Add to Survey from the top right;
    • Or to add questions one at a time, click Add corresponding to each row.
  4. You can toggle between categories, or come back to question bank as needed.  Where you see variables that specify the noun or organization you're asking respondents about, click the drop-down menu to enter your own value.
  5. When you're finished, click either Edit Survey from the top left, or Back to Survey from the top center of the page.

 

How to use Question Bank auto-complete:

You have the ability to use Question Bank's autocomplete feature directly inside the question editor rather than going into the Question Bank first:

  • Simply make sure the Show Certified Questions box is checked, and as you type in the question heading, we will suggest certified questions to you based on your keywords.
  • If you see one that's relevant, click on it in the suggested questions drop-down menu. The editor will then automatically pull it from the Question Bank. The question type will be automatically selected, and the answer choices will be populated for you.
  • Click Save & Add Next Question to keep adding more!

 

Limitations:

The use of some SurveyMonkey features results in the loss of certification. You may see the Question Bank-certified badge disappear when you edit a question's text, but these are only internally viewable and for your reference.

Features you CAN add:

  • Question/Page Randomization
  • Change Question Size & Placement
  • Question and Page Skip Logic
  • Required to Answer Feature

Features you CANNOT add:

  • Question and Answer Piping (Note: You can pipe from a Question Bank question into a regular question. However, you cannot pipe into a Question Bank question.)
  • Random Assignment
  • Sort, Randomize, Flip Choices
  • Add "Other" Comment Box

To add multiple questions:

  • Select the questions in the bank you want to add. Click the [Add to Survey] button, and all selected questions will be added. 

Question Bank Partners

We partnered with companies like Eventbrite and Zendesk to develop Question Bank questions in their fields. You can find Eventbrite questions in the Events category and Zendesk questions in the Customer Feedback category.

Question Bank Data

We may anonymize and/or aggregate response data from Question Bank questions (not your other questions) and use and share that data to improve Question Bank and develop features that let you compare your survey responses to those of other survey creators using the same questions—all anonymously. We won't disclose any personal information or organization names so neither you or your survey respondents will be identifiable in the statistics shown to other Question Bank users.

You may be asked to add an organization name to your Collector when sending your survey with Question Bank questions. You can edit or remove this information from the Collector, or you can edit your default Profile from the Account Summary page. Adding information to your Profile helps us customize your experience using Question Bank, such as by showing you suggested questions and eventually allowing you to compare your survey data to others.

SurveyMonkey's Question Bank contains hundreds of questions created and certified by our very own survey methodologists. Using Question Bank minimizes bias and gives you the most accurate responses to your survey questions.

There are several components that go into designing a survey to make it methodologically sound. Learn about how the question bank library was built.

Question Bank is available on all plans, free and professional.

To add a question from the Question Bank:

  1. Click the Design Survey tab.
  2. In the left sidebar, click QUESTION BANK.
  3. Search for keywords or click a category to browse.
  4. Click a question to add it to the survey, or drag and drop the question to the desired position in the survey.

When adding a non-Question Bank question, select the option to Show Suggested Questions. As you type in the question text, we'll suggest certified questions based on your keywords.

Questions added from the Question Bank have a badge indicating that they're SurveyMonkey certified. This badge is for your reference only and will not show to respondents.

Editing Certified Questions

Editing a Question Bank question can result in the loss of certification since we can no longer verify that the question is methodologically sound (it may be subject to bias and accuracy issues).

Parts of certain Certified Questions can be customized without the loss of certification. If you see drop-down menus in the question text, click to see options that may better fit the context of your survey.

Limitations

At this time you cannot add the following features to a Question Bank question:

  • Question and Answer Piping - You can pipe from a Question Bank question into a regular question. However, you cannot pipe into a Question Bank question.
  • Random Assignment
  • Sort, Randomize, Flip Choices
  • Add "Other" Comment Box

Question Bank Partners

We partnered with companies like Eventbrite and Zendesk to develop Question Bank questions in their fields. You can find Eventbrite questions in the Events category and Zendesk questions in the Customer Feedback category.

Question Bank Data

We may anonymize and/or aggregate response data from Question Bank questions (not your other questions) and use and share that data to improve Question Bank and develop features that let you compare your survey responses to those of other survey creators using the same questions—all anonymously. We won't disclose any personal information or organization names so neither you or your survey respondents will be identifiable in the statistics shown to other Question Bank users.

You may be asked to add an organization name to your Collector when sending your survey with Question Bank questions. You can edit or remove this information from the Collector, or you can edit your default Profile from the Account Summary page. Adding information to your Profile helps us customize your experience using Question Bank, such as by showing you suggested questions and eventually allowing you to compare your survey data to others.