Viewing SurveyMonkey Audience Results

After you complete your SurveyMonkey Audience purchase, you can monitor the status of your project and start viewing responses to your survey in real time. For information on analyzing your results, scroll down the page.

Monitoring Your Project

You can monitor the status of your project from the Collect Responses section of your survey. Click your Targeted Audience Collector to view the following details:

  • Your estimated delivery date, or the date you can expect to have all your responses
  • The number of finished responses you've collected
  • Your abandon rate
  • Your targeting criteria
  • A PDF summary once your project is complete (see example »)

Total Responses

When you place your order, you choose how many finished responses you need. Unfinished responses don't count towards the total number of responses you ordered.

Status
Description
FinishedComplete, Disqualified, and Over Quota responses. These are considered finished responses since the respondents didn't exit the survey on their own.
UnfinishedIncomplete or Partial responses. You don't pay for respondents who exit the survey on their own. These responses still appear in your survey results.

Occasionally, you may collect more finished responses than you requested—we give you those extra responses for free!

TIP! If a lot of your respondents are being disqualified because you're looking for a specific type of audience, please contact us about your project needs. We may be able to target a more specific audience for you.

Paused Projects

If many respondents exit or abandon your survey after starting it, your survey will have a high abandon rate (or low response rate).

We automatically pause projects that have a higher than average abandon rate to give you an opportunity to make any necessary changes to your survey or targeting criteria and improve the quality of your data.

How do I reactivate a paused project?

If your project is paused, an Audience specialist will email you directly with survey recommendations. Once you're finished with your survey revisions, please reply to the email confirming your changes and we can reactivate your project.

Unfortunately, we can't reactivate a project if it pauses a second time. This is to ensure that you're receiving quality data and that our survey respondents continue to receive surveys that are relevant to them.

Why do projects pause?

Projects often pause if a survey is too long or confusing. Complicated Matrix questions, long or unclear introductions, and consent statements that aren't set up properly can cause respondents to abandon a survey. Learn how your survey design can improve your response rate.

Respondents may also abandon your survey if they feel it isn't relevant to them. Make sure the respondents you're targeting find your survey relevant. See an example of how to target an audience.

Editing a Live Survey

It's not possible to edit your targeting criteria after you've completed your payment. You can edit your survey design after you purchase your responses, but editing options are limited when a survey has already collected responses.

Editing your survey design after you launch your project can cause issues for respondents and your results. Respondents that take your survey after you make changes will see the updated version of the survey, which may not align well with the results original version.

If you worked with an Audience specialist to design your survey or launch your project, please reach out to them directly for help editing your survey.

Analyzing Your Results

You can view responses to your survey in real time from the Analyze Results section of your survey. There are lots of ways to analyze your data:

For more information on analyzing your results, search or browse our Help Center.

Demographic Information

If you created a Targeted Audience Collector, we automatically provide certain demographic information about respondents in your survey results, including age range, gender, annual household income, region, and the type of device used to take the survey.

  • Under the Question Summaries tab, demographic information appears as additional questions at the end of your survey results. See example »
  • Under the Individual Responses tab, view demographic information per respondent at the end of each response.

To break down your results by different demographics, apply a filter rule to the SurveyMonkey Audience questions found at the end of your survey results.

TIP! If you used a Targeted Audience Collector to buy responses, demographic information varies by the country of your respondents. See breakdown of demographic information »

Questions?

You can live chat with a specialist within your Targeted Audience Collector from 3:00 AM – 4:30 PM Pacific Time. Click the vertical green tab on the right-hand side of the window to chat with Audience sales.

If you have specific survey design or targeting needs, please contact us about your project.

If you're already working with a specialist, please reach out to them directly with any questions.

You can monitor the status of your project from the Collect Responses section of your survey and view responses to your survey in real time from the Analyze Results section of your survey. Your project may be paused if your response rate is low.