Not Receiving Email Invitation

You can check the status of messages you sent through SurveyMonkey from the Overview page of your Email Collector.

There are some daily and monthly message limits.

It typically takes 15 min for recipients to receive a message after it's sent, but it can sometimes take an hour. This is to comply with spam regulations—we want to avoid sending too many emails to any particular domain in a given time period. Additionally, if you're sending a message to a large group of contacts for the first time, we may need to contact you before we can send the message.

If your messages are marked as Sent in your Overview, ask your respondents to check their spam or junk folders. Spam filters are customizable and can block emails containing specific words. While you can't fully prevent your email invitations from being marked as spam, there are some guidelines you should follow that can help you craft a good message and avoid spam filters.

Some filters may block your messages since the IP addresses we use to send messages don't match the IP address of the email domain you used in the From field of the message. Allow SurveyMonkey IP addresses to keep our messages from being blocked by your servers.

You may also need to add SurveyMonkey domains to your whitelist so they aren't blocked by a firewall.

TIP! If need to send a survey right away, you can use a Web Link Collector and distribute the link through your own email client.
It typically takes 15 min for recipients to receive a message, but it can sometimes take an hour. Ask respondents to check their spam or junk folders. Some networks may block messages—you can add SurveyMonkey IP addess and domains to your whitelist.