Not Receiving Email Invitation
Check the status of messages you sent through the Email Invitation Collector from the Overview page.
If you chose Send Now, the message is scheduled for approximately 5 minutes after you click the button. This allows you time to cancel the message and allows us time to place it in our messaging queue.
It typically takes 15 min for recipients to receive a message after it's sent, but it can sometimes take an hour. This is to comply with spam regulations—we want to avoid sending too many emails to any particular domain in a given time period.
If your messages are marked as Sent in your Overview, ask your respondents to check their spam or junk folders. Spam filters are customizable and can block emails containing specific words. While you can't fully prevent your email invitations from being marked as spam, there are some guidelines you should follow that can help you craft a good message and avoid spam filters.
Some filters may block your messages since the IP addresses we use to send messages don't match the IP address of the email domain you used in the From field of the message. Allow SurveyMonkey IP addresses to keep our messages from being blocked by your servers.
You may also need to add SurveyMonkey domains to your whitelist so they aren't blocked by a firewall.