Responses Per Computer: One vs. Multiple

By default, a Collector allows one response per computer. You can choose to allow multiple responses per computer if you want people to take the survey more than once or if you plan to have respondents answering your survey on shared computers (like in a kiosk or computer lab).

Think of a response as a survey submission, no matter the number of questions answered. A respondent might answer 1 or 100 questions in a survey, but as far as the Collector is concerned, that's one survey response.

Allow Multiple Responses Per Computer

  1. Create a Web Link Collector.
  2. Go to the Collect Responses tab of your survey.
  3. Click the name of the Collector.
  4. Click Responses Per Computer.
  5. Select Allow multiple responses per computer. Your changes save automatically.
  6. Distribute the link however you'd like to start collecting responses.

If respondents are sharing a computer, they can't come back later to finish taking the survey or edit their responses—the respondents need to finish the survey in one sitting. If they try to access the survey again from the same computer, they'll see a new survey to fill out.

Are your respondents taking the survey in a kiosk or computer lab? With a GOLD or PLATINUM plan, you can set your Collector to loop the survey back to the beginning upon completion so the next survey is always ready to go. This also works great for entering survey responses manually.

If you're using the Facebook Collector or Website Collector, you'll find the setting to allow multiple responses per computer under Change Settings.

The Email Collector doesn't allow multiple responses per computer. If you want respondents to answer the survey more than once, you need to create multiple Email Collectors.

The SurveyMonkey Audience Collector also doesn't allow multiple responses per computer. This is to preserve data integrity.

Allow One Response Per Computer

  1. Create a Web Link Collector.
  2. Go to the Collect Responses tab of your survey.
  3. Click the name of your Web Link Collector.
  4. Click Responses Per Computer.
  5. Select Allow one response per computer. Your changes save automatically.
  6. Distribute the link however you'd like to start collecting responses.
Cookies must be enabled on the respondent's browser for this setting to work properly on a Web Link Collector. The cookie "remembers" the survey was taken from that browser. If someone tries to access the survey again on that browser using the same link, they'll see your survey completion option. However, if a respondent's browser is set to dump cookies each time it's closed, then they can access the survey multiple times.

The Email Collector always allows only one response total per link. The email message containing the URL is link-related and not cookie-related.

When allowing only one response per computer, you can choose to allow respondents to re-enter the survey at any time to update their responses.

By default, a Collector allows one response per computer. You can choose to allow multiple responses per computer if you want people to take the survey more than once or if you plan to have respondents answering your survey on shared computers (like in a kiosk or computer lab).