Responses Per Computer

By default, collectors allow one response per computer. For some collector types, you can choose to allow multiple responses per computer if you want people to take the survey more than once or if you plan to have respondents answering your survey on shared computers, like in a kiosk or computer lab.

Think of a response as a survey submission, no matter the number of questions answered. A respondent might answer one or a hundred questions in a survey, but as far as the collector is concerned, that's a single survey response.

Multiple Responses Per Computer

You can choose to allow multiple responses per computer from the collector options. You can only allow multiple responses per computer for some collector types, including Web Link, Facebook, and Classic Website Collectors.

To allow multiple responses per computer, we recommend using a Web Link.

Web Link Collectors

To allow multiple responses per computer:

  1. Go to the Collect Responses section of your survey.
  2. Click the name of the collector and access the collector options.
  3. Click Responses Per Computer.
  4. Select Allow multiple responses per computer. Your changes save automatically.

When allowing multiple responses per computer, options to edit responses are limited. If you allow editing, the respondent will not be able to update existing responses after submitting the survey. If they try to access the survey again from the same computer, they'll see a new survey to fill out.

TIP! If respondents are sharing a computer, set your collector to loop the survey back to the beginning upon completion so the next survey is always ready to go. This also works great for manually entering survey responses.

One Response Per Computer

By default, collectors are set up to allow one response per computer. Most collector types can only allow one response per computer or email address, including Email Invitation and New Website Collectors.

Web Link Collectors

If you choose to allow only one response per computer, cookies must be enabled on the respondent's browser for this setting to work properly—the cookie remembers the survey was already taken from that browser.

If someone tries to access the survey again on the same browser using the same Web Link for your survey, they'll see a notification that they have already taken the survey.

If a respondent's browser is set to dump cookies each time it's closed or they access the survey on a different browser or device, then they can access the survey multiple times.

Email Invitation Collectors

You can only collect one response per email address, so there isn't an option to allow multiple responses per computer.

If you want respondents to answer the survey more than once, you need to create multiple Email Invitation Collectors.

New Website Collectors

Website Collectors only allow one response per computer. It's not possible to change this setting.

Cookies must be enabled on the respondent's browser for this setting to work properly. If a respondent's browser is set to dump cookies each time it's closed, then they can access the survey multiple times.

By default, a collector allows one response per computer. You can choose to allow multiple responses per computer if you want people to take the survey more than once or if you plan to have respondents answering your survey on shared computers (like in a kiosk or computer lab).