Customizing Survey Links

Custom URL Ending
Changing the Domain
Changing the Subdomain

When sending out your survey, you can customize your survey link by using a Custom URL Ending, as well as changing the Domain, and changing the Subdomain.

Custom URL Ending

Paid feature

You can create a Custom URL Ending to make your link more relevant to your survey and respondents. The URL ending is the part of the URL that comes after the /r/ in a survey link. By default, SurveyMonkey randomly generates a string of numbers and letters.

www.surveymonkey.com/r/your_custom_ending

You can use a Custom URL Ending for any Web link collector or Social media collector. It's not available for other collector types.

You can't customize your URL ending for Web Links with the Recurrence collector option turned on. If you create a Custom URL Ending, the Recurrence is automatically disabled—and vice versa.

To create a Custom URL Ending:

Go to the Collect Responses section of your survey.
Click the Web Link or Social Media Collector you want to edit.
Click Customize of Link settings to the right of the survey link.
Enter a Custom URL Ending (100 characters or less).
Click Save.

Supported Characters
- Alphanumeric characters (A to Z, a to z, and 0 to 9)
- Hyphens (-)
- Underscores (_)
Spaces or special characters are not accepted.
Transferring a Custom URL Ending
You can transfer a Custom URL Ending to another one of your Web Link or Social Media Collectors. However, the same URL cannot be used on two collectors at once.
To transfer a Custom URL Ending:
1. Go to the Web Link or Social Media Collector you wish to transfer the URL to.
2. Click Customize.
3. Type in the Custom URL Ending. Click Save.
4. Click Transfer URL. The URLs for both collectors will update.
It isn't possible to transfer a SurveyMonkey generated URL ending.
Deleting a Collector with a Custom URL Ending

TIP! If you customize the URL after you send the survey out, both the original link and the customized link will work.

Changing the Domain

White Label URL

Paid feature

You can also change the domain of your survey link to use the White Label URL. You can choose the domain research.net to create a White Label URL for your survey.

www.research.net/r/your_custom_ending

Your Default Domain

When you change your default domain preference, new collectors you create will use the domain you select. Existing collectors aren't affected.

To change your default domain preference:

Click your username in the upper-right corner of your account.
Click My Account from the drop-down menu.
Scroll to General Preferences.
Next to Survey Domain, click Edit to change your preference. This change applies to future collectors you create. You'll need to manually update the domain for existing collectors.

Changing the Subdomain

ENTERPRISE ADD-ON: Requesting a custom subdomain is only available to customers on Enterprise. If you're interested, contact sales. If you already have an Enterprise account, contact your Customer Success Manager (CSM).

You can also change the subdomain of your survey link to make you organization more recognizable to respondents, if your data is stored in the US or EU data centers.

https://customsubdomain.surveymonkey.com/r/your_custom_ending

https://customsubdomain.research.net/r/your_custom_ending

You can then choose this to be your default domain preference by following the steps above in Your Default Domain.

If your data is stored in the CA data center, your URLs display the country prefix instead of the subdomain (e.g. ca.research.net).

Your Collector's Domain

Web Link
To change the domain of your survey link:
1. Go to the Collect Responses section of your survey.
2. Click the name of the collector.
3. Click Customize to the right of the survey link.
4. Click the down arrow to choose your preferred domain.
5. Click Save.
Email Invitation
When you use the White Label URL in an Email Invitation Collector, both the survey link and the URL respondents see in the From field of the email invitation use research.net.
To change the domain of your survey link:
1. Go to the Collect Responses section of your survey.
2. Click the name of the collector.
3. Go to the collector options. If you've already sent an invitation, go to the Options tab. When sending your first invitation message in the collector, you'll choose collector options after composing your message.
4. Click Custom URL and change your preference.
This will affect any new messages you send. It's not possible to change the survey link of messages that were already sent.
Social Media
To change the domain of your survey link:
1. Go to the Collect Responses section of your survey.
2. Click the name of the collector.
3. Click Customize to the right of the survey link.
4. Click the down arrow to choose your preferred domain.
5. Click Save.
This will affect any new posts you create using that collector. It's not possible to change the survey link of posts that you already shared on social media.
You can't change the domain of a Classic Facebook Wall Collector.
Text Message
Other Collector Types

Language Codes

Sending Multilingual Surveys by Email Invitation

Matrix Answers Disappear or Deselect Automatically

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