Can I resend a survey to those who have partially completed it?

When sending a second message to the same Email Invitation collector, you can configure the delivery to emails based on a custom criterion. 

For example, to send the survey again to those who have not yet finished and are in a partially completed status (indicated with a yellow star in the list), follow these steps:

  1. Click the Collect Responses tab or icon pertaining to your survey.
  2. Click Messages from the gray pane on the left-hand side; and then Create New Message from the upper right on the next page. 
  3. Choose Responded and then from the drop-down menu, choose "have just responded partially". Click Save & Continue.
  4. Compose your reminder message, and click Save & Continue.
  5. Click Schedule from the upper right.
  6. Choose the date and time to send the message, and click Ok.

 

Scheduling a Reminder Email Before Your Initial Invitation is Sent

If you're scheduling your email invitations to be sent for a date in the future, you'll need to go a slightly different route once you've scheduled your first email invitation.  Here's how to schedule a reminder before your initial message is sent:

  1. Click the Collect Responses tab or icon pertaining to your survey.
  2. Click Messages from the gray pane on the left-hand side; and then Create New Message from the upper right on the next page. 
  3. Choose Not Responded and then Save & Continue.
  4. Compose your reminder message, and click Save & Continue.
  5. Click Schedule from the upper right.
  6. Choose the date and time to send the message, and click Ok.