About the Cookies SurveyMonkey Uses

Like most commercial websites we use cookies on SurveyMonkey web pages. Cookies are small bits of data we store on the device (computer, mobile phone, tablet) that you use to access our website, so we can recognize repeat users. Each cookie expires after a certain period of time depending on what we use it for. We use cookies for several reasons. Below we list and describe the various types of cookies we use on our site.

By using SurveyMonkey's websites, you expressly consent to the use of cookies as described on this page as well as in our Privacy Policy.  Please see below for details on each of the types of cookies we use.

 

Required Cookies

 Certain cookies are necessary in order for the site to operate correctly. For example, we use cookies to authenticate you. When you log on to our websites, authentication cookies are set which let us know who you are during a browsing session. (Example cookie names: auth, user_credentials, _jsuid)

 

Functionality Cookies

These cookies are used to enable certain additional functionality on our websites, such as storing your preferences (e.g. username and language selection) and preventing users from taking the same survey multiple times. This functionality improves user experience. (Example cookie names: cf, R_XXXXXX, P_XXXXXX)

We sometimes test new or different content and features with subsets of users and use cookies to help us keep track of what content to display to these users. (Example cookie names: pt, cfu, cookies starting with “SS”)

 

Performance monitoring and performance enhancement cookies

Some cookies are used to collect information about how visitors use our websites. We use the information to analyze how users use our websites, detect problems with our websites, and help us improve and refine our services and features. These cookies generally collect information in an anonymous form and allow us to determine information such as the number of visitors to a webpage, how visitors came to the website, and the pages they visited. For example, we use Google Analytics which uses cookies to facilitate usage monitoring. (Example cookie names: __utma, __utmb, __utmc, __utmz, ep201, ep202)

Other cookies help us to manage the traffic that comes to our website and provide you with quicker response times by distributing the traffic across our different servers (this is called load balancing). (Example cookie names: NSC_xfc, TSxxxxxx)

More information: To learn more about Google Analytics and privacy click here. To learn more about certain traffic management cookies, click here.

 

Targeting or advertising cookies

We may use cookies to market SurveyMonkey to you on third party websites. For example, if you visit our website, you may then see an advertisement for SurveyMonkey on certain third party websites you visit in the future. Information about this is described under the paragraph in our Privacy Policy which is entitled “We may disclose the presence of a cookie to advertise our services.”

We sometimes use cookies delivered by third parties to track the performance of our advertisements. For example, these cookies remember which browsers have visited our websites. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after we receive it. This process helps us manage and track the effectiveness of our marketing efforts.

We also contract with third-party advertising networks that may collect IP addresses and other information from web beacons on our websites, emails, and on third-party websites. Ad networks follow your online activities over time by collecting website navigational information through automated means, including through the use of cookies. They use this information to provide advertisements about products and services that may be of interest to you. You may see these advertisements on other websites. This process also helps us manage and track the effectiveness of our marketing efforts.
(Example cookie names: _msuuid, trgp, trgs, btpdb...)

 

 

More Information: To learn more about advertising networks and their opt out instructions, click here. See also the bullet point "The presence of a cookie to advertise our services" in our Privacy Policy.

 

More on Cookies

Some cookie names vary depending on the user, so the cookie names listed above are indicative only. Some of these cookies may not be used when you use our site.

If you'd like to remove or disable cookies via your browser, you certainly can. You'll want to refer to your browser's configuration documentation to do this since the steps for doing so are usually browser-specific. One important note is that if you do go this route, this might adversely impact your ability to use our services effectively. Enabling cookies ensures a smoother experience when you use our site.

Last updated: August 8, 2012

 


 

Cookies are small bits of data stored on devices (computer, mobile phone, tablet) that recognize repeat users. Each cookie expires after a certain period of time depending on what it's used for. We use cookies for several reasons, as explained in this article.