Customer Complaints & Dispute Resolution

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SurveyMonkey is dedicated to providing you with the best services possible. However, if you have a complaint with respect to your quality of service, billing or invoicing, or you have any concerns about our terms of use or policies, we urge you to contact us so we can try to resolve your complaint or concern as quickly as possible. Our customer support team will always involve other relevant SurveyMonkey team members when necessary.

You can contact us at any time from our contact page.

If you're not satisfied with the resolution or outcome of any complaint which you have made to us and you're located in the European Union, you have the option of referring a complaint to the European Online Dispute Resolution Platform.

If you have a complaint with respect to your quality of service, billing or invoicing, or you have any concerns about our terms of use or policies, we urge you to contact us so we can try to resolve your complaint or concern as quickly as possible.

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