Can I create a Thank You page?

Absolutely. There are a couple of ways to achieve this, both of which are straightforward:

  • A: Free users on the BASIC plan can create an additional page with a descriptive text question, thanking the respondent for their participation in the survey.
  • B: Paid professional users have an additional option of using a collector-specific Thank You page.

 

A: Free & Paid Users Can Create a Final Page of the Survey in the Design

If you aren't dealing with complex Skip Logic patterns, this is an easy way to ensure all respondents see a Thank You as the final page of the survey. If you are using complex logic on the design (available to paid plans) and would like a respondent's survey to end early for certain paths, you can configure the logic to arrive at this page.

Here's how to do this:

  1. Design your survey as usual on the design Design Survey page.
  2. After the last question & page of your survey, click Add Page.
  3. Click Add Question.
  4. From the Question Type drop-down menu, pick Descriptive Text.
    • BASIC users: Note that this does count as one of the 10 questions permitted in each survey on the free plan.
  5. Enter your Thank You message and click Save & Close.

When you preview your survey, you'll see your Thank You page included in the design of your survey.

 

B: Paid Packages Can Create Collector-Specific Thank You Pages

If you're on any paid plan, you can create a Thank You page specific to each collector. This means you could have separate groups that your survey goes out to, with a custom Thank You for each one so you could include more targeted information. Here's how:

  1. Design your survey as usual on the design Design Survey page.
  2. Create your collectors as usual on the collect Collect Responses page.
  3. For each collector, click on the name and then Change Settings from the left gray column.
  4. Under Display a Thank You Page, pick Yes, display a thank you page after finishing the survey.
  5. Customize the message as appropriate, and click Save Settings in the upper right.

When you preview the survey from the design page, you won't see the Thank You page because it's collector-specific. Rest assured any respondents accessing the link will see the Thank You page as configured.

lightbulb Tip! The Change Settings page is also the place where many important survey options are housed. Allow multiple responses, let respondents edit or return to their submissions, show instant results, and much more. Also, GOLD and PLATINUM users are able to employ survey completion options accompanying the Thank You page like directing respondents to a different website upon completion.

 

Troubleshooting: Respondents Report the Survey Opens to the Thank You Page

In all probability, your link is working just fine. If respondents report back to you that when they click on the survey and it's opening to the Thank You page, the vast majority of the time we see this happen when the survey is configured to allow a single response and not allow respondents to re-enter the survey. You can change your settings to allow respondents to edit or return to the survey and allow multiple responses if this occurs.